FAQ

Clinics • Practices • Pharmacies

One place to get real answers about financing your healthcare business.

Getting Started & Eligibility

Last Updated: September 26, 2025

1. Who is Lyvora for?

Lyvora serves healthcare businesses across Canada—including pharmacies, multi‑location operators, dental & specialty practices, med‑spa/aesthetics, physiotherapy, chiropractic, optometry, imaging/diagnostics, primary & urgent care, and other allied‑health providers. We also support healthcare‑adjacent businesses (e.g., lab services, device vendors) when funding is tied to patient‑care growth. Typical use cases include equipment, expansion/renovations, working capital, acquisitions, and partner buy‑ins.

2. Are you a lender?

No. Lyvora is a Lending‑as‑a‑Service marketplace. We connect your single application to multiple healthcare‑friendly lenders and help you compare options.

3. Which regions do you serve?

Currently Canada‑wide. Select cross‑border or US‑based cases may be reviewed case‑by‑case—ask us.

4. Minimum time in business?

Many lenders prefer 6+ months in operation, but strong profiles (e.g., signed contracts, transferable cash flow, experienced buyers) can be considered earlier.

5. Minimum revenue?

Typical programs start around $15K+/month in gross revenue for established clinics. Startups and acquisitions are considered with a solid plan and collateral/guarantor strength.

6. Do you work with new locations or de novo clinics?

Yes especially when there’s a clear demand story, operator track record, and equipment/vendor quotes.

7. Can women‑led or immigrant‑owned clinics apply?

Absolutely. We advocate for underrepresented owners and aim to reduce friction where possible.

8. What credit score do I need?

There’s no single cutoff. Lenders look at overall risk: cash flow, debt capacity, collateral, guarantors, and repayment history. We’ll route you to the best‑fit programs.

9. Will applying hurt my credit?

We begin with your intake and documents. Soft pulls may be used during pre‑screening. Hard pulls occur only when you choose to proceed with a specific lender.

10. Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to its conflict of laws principles. Any disputes will be resolved exclusively in the courts located in Calgary, Alberta.

11. Changes to These Terms

We may update these Terms periodically. Your continued use of the services after changes become effective constitutes your acceptance of the revised Terms. The “Last Updated” date at the top indicates the most recent changes.

Application & Documents

Last Updated: September 26, 2025

1. What do I submit first?

Your Lyyvora Intake (short online form) + a light document checklist. We reuse what you already have to avoid duplication.

2. What documents are usually needed?

  • Government ID(s) of owner(s)/buyer(s)
  • Recent bank statements (3–6 months)
  • Latest financials (YTD P&L, prior year statements)
  • Tax returns (when available)
  • Equipment quotes or vendor invoices (if applicable)
  • Lease or LOI for new locations/expansions (most of the time optional)
  • Purchase LOI/APA for acquisitions or partner buy‑ins
  • Pharmacy deals: script count trends, license details

3. Can you collect documents directly from my accountant/banker?

Yes with written permission we can coordinate to save you time.

4. Do I need a detailed business plan?

For expansions or working capital, a brief use‑of‑funds + revenue impact is often enough. For startups/acquisitions, a concise operator plan helps.

5. How do you streamline repeat applications?

Upload once → reuse across lenders. We maintain a secure profile so you don’t start from scratch each time.

6. Can I apply while running my clinic?

  • Yes. Our process is built to be asynchronous and low‑lift. We’ll share short, prioritized asks.

7. Will you share my information with everyone?

No. We share with healthcare‑fit lenders only and only when you’re ready to proceed.

We retain personal information only as long as needed for the purposes above, to comply with law, and to resolve disputes. De‑identified data may be kept indefinitely.

Products & Use Cases

Last Updated: September 29, 2025

1. What can I finance through Lyvora?

  • Equipment financing & leases (e.g., ultrasound, dental chairs, lasers)
  • Practice expansion & renovations (new rooms/operatories)
  • Working capital (marketing ramp, payroll, inventory)
  • Practice acquisitions and partner buy‑ins
  • Pharmacy purchases, refits, and inventory programs

2. Do you support vendor financing for specific equipment?

Yes. bring your quote. We’ll align lenders familiar with that equipment category and resale values.

3. Can I combine equipment + working capital?

  • Often yes. Some lenders bundle; others prefer separate facilities. We’ll compare both approaches.

4. Are SBA/BDC‑style programs available?

We can explore public or bank‑partner programs where available; we’ll also show non‑bank alternatives that move faster.

5. Do you handle real estate loans?

We’re primarily focused on business financing. For owner‑occupied real estate, we may introduce specialist partners.

Rates, Terms & Fees

Last Updated: September 26, 2025

1. What rates should I expect?

Rates vary by product, risk, and term. Bank‑style term loans are generally lowest; equipment‑backed can be competitive; unsecured working capital prices higher. We’ll show apples‑to‑apples comparisons.

2. Are there prepayment penalties?

Depends on the lender/program. Many equipment loans allow prepayment with modest fees; some working‑capital products offer early‑pay discounts.

3. Fixed vs variable payments what’s better?

Fixed offers predictability; variable or interest‑only periods can help when cash flow fluctuates. We’ll map payment curves to your seasonality.

4. Do you charge a fee?

Lyyvora is typically paid by lenders upon a successful funding. For complex or time‑intensive mandates, a mandate/packaging fee may be discussed upfront always transparent.

5. What’s the total cost of capital?

We summarize all fees, term, payment schedule, and prepayment in a single cost view so you can compare true economics.

6. Will my rate be higher as a startup?

Often yes but structure, collateral, and guarantors can reduce cost. We’ll negotiate for the best risk‑adjusted outcome.

Lenders & Matching

Last Updated: September 26, 2025

1. How do you choose lenders for my file?

Signal from your data (sector, size, use‑of‑funds), historical fit, and lender appetite updates. We don’t spray‑and‑pray.

2. Can I bring my own bank or lender?

Absolutely. We’ll package once and coordinate with your existing relationships—and add alternates so you can compare.

3. Can you prioritize urgent cases?

Yes. Share your deadline (e.g., expiring vendor discount, takeover date). We’ll coordinate fast‑track options.

4. Will multiple lenders see my credit?

No. We control outreach to limit unnecessary pulls. Hard checks happen only when you proceed with a specific lender.

5. Do lenders compete on terms?

Yes, especially when your file is strong and packaged cleanly. Competition often improves price/structure.

7. What if I’m declined?

We’ll explain why, suggest fixes, and (where viable) re‑route to a better‑fit program.

8. Can I keep my information on file for future needs?

Yes. We maintain a secure profile so renewals or new equipment are faster next time.

Timeline & Process

Last Updated: September 26, 2025

1. How fast is this?

Intake + docs → pre‑screen within 1–2 business days. Initial lender feedback commonly 2–5 business days after a complete package. Complex deals take longer.

2. What are the steps?

  • Intake & quick eligibility check
  • Document packaging
  • Lender match & soft terms
  • You choose an option
  • Underwriting & closing checklist
  • Funding

3. Can you prioritize urgent cases?

Yes. Share your deadline (e.g., expiring vendor discount, takeover date). We’ll coordinate fast‑track options.

4. How are offers presented?

We provide a side‑by‑side summary: rate/APR, term, payment, fees, covenants, prepayment, funding timeline, and special conditions.

5. Who coordinates the closing checklist?

We do working with you, your accountant/lawyer, and the lender to avoid last‑minute surprises.

6. Do you help with negotiations?

Yes. We often negotiate rate, term, security, and covenants based on your story and comparable deals.

After Funding, Support & Renewals

Last Updated: September 26, 2025

1. Do you support post‑funding questions?

Yes. We remain your first line for clarifications, covenants, or renewal planning.

2. Can I request top‑ups?

Often after 6–12 months of on‑time payment—or sooner if performance exceeds plan.

3. Can you collect documents directly from my accountant/banker?

Yes with written permission we can coordinate to save you time.

4. How do renewals work?

We refresh key docs, confirm use‑of‑funds, and check current lender appetite to secure better pricing or longer terms.

5. What if I want to refinance elsewhere?

We’ll help you compare and switch when there’s a clear economic win after fees and prepayment costs.

6. Can you help with the next location?

Yes. Keeping your Lyvora profile updated makes each new raise faster.

Edge Cases & Scenarios

Last Updated: September 26, 2025

1. Pharmacy owner with multiple locations but tighter bank terms, can you help?

Yes. We work with lenders who understand multi‑site operators and inventory dynamics to avoid over‑penalizing growth.

2. Seasonal revenue swings, how do we structure around that?

Consider interest‑only periods, step‑ups, or revolving facilities aligned to claim cycles and busy seasons.

3. Can you collect documents directly from my accountant/banker?

Yes with written permission we can coordinate to save you time.

4. Partner buy‑in where buyer’s cash is limited?

We align lenders comfortable with cash‑flow lending plus seller notes or earn‑outs to balance risk.

5. Startup med‑spa with strong pre‑bookings?

Show deposit logs, influencer contracts, and equipment ROI, we’ll target lenders who price to traction, not just history.

6. Declined by a bank due to thin collateral?

We’ll explore equipment‑backed, hybrid, or revenue‑based programs with clearer covenants.

7. Want to avoid liens on existing equipment?

We’ll seek lenders willing to limit security to new assets or specific UCC filings.